How can we help you?

• Search for the service you require on our main homepage

• Fill out as much information as you can to ensure our professionals provide you with an accurate quote

• Enter in all your details

• We will then send your request out and professionals will put together a quote via the website/app

• All your quotes will be saved for you to come back to anytime and compare with others

• Accept/decline a quote

• Payment can be made via the platform or direct to the service provider

• Reviews can be left by both the customer and professional

No, it's free! Search for as many services and receive as many quotes as you like.

In the very rare case you are not satisfied with the service someone has provided, please contact us at [email protected].

Upon completion of a job, payments can be made through the Yonza website or in person via the usual methods. Whichever is most suitable for both parties.

Our members go through a detailed vetting process before they are displayed on our portal, this way, we can ensure we are only providing services that can deliver high quality customer service.

Our checks include:

• Face to face meetings of all professionals (including virtual)

• The checking of their identity and proof of address (passport or driver's license)

• Qualifications where required

• Credit checks where applicable

All necessary insurances are in place and documents where applicable. Our aim is to ensure that our members are who they say they are and avoid any unnecessary issues or complaints. By only displaying honest and exceptional services, we hope to give our customers a positive user experience.

• Face to face meetings (including virtual)

• No CCJ’s, court cases and ongoing claims within a 3 year period

• All necessary insurances are in place and documents where applicable

• Public Liability and DBS (If required)

• Appropriate certifications for the service provided

• Qualifications for the right service

• Proof of address, bank statement, Council Tax bill, utility bill, ID (passport or driver's license)

• Credit check where required

• Customer reviews including company website, Google, Trustpilot, Checkatrade and Facebook

If you’re looking for a service that we don’t appear to offer on our platform, please get in touch at [email protected], we would love to hear from you and will always look to include as many services as we can.

Setting up an account as a professional can be completed in a matter of minutes and we have a set price of £40 PCM (inc VAT) with no other hidden fees! Customers use the platform to search for the service they are looking for and the appropriate professional will receive a notification requesting a quote. Customers are then given the opportunity to compare quotes and accept/decline. Once a job has been completed, both the professional and customer can leave a review.

• Customers come to you, and the majority of quoting can be done via the platform

• Payment can be made via the app and direct to your nominated bank account or direct from the customer

• No greedy commissions, fixed small monthly fee

• Organise and view upcoming jobs via the calendar

• Upload photos and videos to help make your profile more appealing

• Ensure your profile is 100% complete

• Try to be as descriptive as you can

Contact us for further help – [email protected]

• As above, ensure you’ve completed your profile to the best of your ability

• Check the radius is correct and as far as you would like to go, and don’t forget to tick ‘Remote’ if you are keen to go further afield

• Check the services you have signed up for are correct and add any more you may be able to help with

Contact us for further help – [email protected]

• Check your radius

• Check the services you have signed up to receive

Contact us for further help – [email protected]

Guaranteed membership – £40 PCM inc VAT, no other hidden fees (no greedy commissions!) Contact us for national enquires and the option to extend your radius.

• When signed in as a professional, under Settings > Payment Information, follow the stripe notifications to verify your account

• Once set up and the job has been completed, the customer will be able to pay you through the Yonza website/app

• Once signed in as a professional, go to Settings > My Subscriptions and then click on ‘Cancel Subscription'

If you are having any issues, please contact us - [email protected]

Once you’ve signed up as a professional, we will give you 90 days for free, after that, you will be billed at the end of each month £40 inc VAT.

If you offer a service which isn’t currently advertised on Yonza, we would love to hear from you as we will endeavour to add this to our platform.

The Yonza website tries to keep it as simple as possible for the customer, however, your feedback is key. If you think we should be asking different or additional questions, please contact [email protected] and we can look into adding these.